Payments
All prices include VAT and in Danish kroner (DKK). The payment for your order is only deducted when your order is sent.

Gift Card
If you have received a gift card, this is valid for 5 years from the date of issue. A gift certificate for Mille Rubow is a bearer certificate, which means that if you lose it, it cannot be replaced. At the same time, it is always the person who is in possession of the gift card, which will also be able to redeem it. Gift cards are not exchanged for cash.

Delivery
Your new jewelry / s will be shipped after 1-4 business days. Since all jewelry is handmade by Mille Rubow, in some cases a longer delivery can occur. You will be notified if so.

Cancellation
If you regret your purchase, you have the right to return the jewelry within 14 days. You must pay the freight to Carl Blochsgade 37, 8000 Aarhus.

Your right of withdrawal can only be exercised if the jewelry is returned in the same condition as you received it. If you use the jewelry in a way that significantly reduces the sales value of the item, you will lose the right of withdrawal.

Complaint

You have a warranty for 24 months on all jewelry. You can therefore complain about faults and defects that have arisen for 24 months after your purchase. But it only applies if they have not occurred because you have used the jewelry incorrectly or otherwise damaged it. You must advertise within a reasonable time after you have found the defect.

I give no guarantee on gilded and black rhodium-plated surfaces. Read more about the background for it on my blog.

If your claim is justified, Mille Rubow Jewelry will cover your shipping cost for returning the jewelry.

Materials
All jewelry is handmade from 925 sterling silver and is thus nickel-free. I think precious metals deserve precious stones. Therefore, I use brilliant-cut diamonds to decorate the jewelery.

Privacy Policy and Data Protection
Read about my use of your data here.

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